Support

Need a hand? We aim to respond within one business day. Most questions can be answered from the FAQ below; if not, email us directly.

Frequently asked questions

Subscription & billing

How much does it cost?

€50.00/month per business after a 7-day free trial. Discounts available for chain operators — contact support if you run more than one location.

How do I cancel?

Settings → Subscription → Manage Subscription. You'll be sent to Stripe's billing portal where you can cancel any time. Access continues until the end of your current paid period; we don't pro-rate refunds for unused days.

I changed my mind. Can I get a refund?

Subscription fees are generally non-refundable. If you believe you've been charged in error, email us and we'll review the case on its merits.

Where do I find my invoices?

For Greek B2B customers with VAT details on file: invoices are emailed to your accounting email address each month and are also accessible from your settings. For consumer accounts, Stripe sends a receipt to your account email.

Account & access

I forgot my password

If you signed up with email/password, email us — we'll send a reset link. If you signed up with Google or Apple, sign in via that provider — there's no separate password to reset.

Can I sign up the same email with both Google and Apple?

Yes. If both providers return the same email address, the second sign-in is automatically linked to the existing account. Both buttons will then sign you into the same dashboard.

How do I delete my account?

Settings → Account → Delete account. This anonymizes personal data within 30 days. Greek tax law requires us to keep certain invoicing records for 5 years, after which they're deleted too.

Can I export all my data?

Yes — Settings → Account → Export my data. You'll get a JSON download of everything we hold on your account.

Bookings & business

Can I have more than one business under one login?

Not currently. If you operate multiple locations, you'll need a separate account per location (you can use email aliases like owner+location1@yourcompany.com). Multi-business accounts are on the roadmap if there's enough demand.

How does my public booking page work?

Each business gets a public URL like kleinora.com/book/your-slug. Customers pick a service and time, leave their phone, and the booking lands in your dashboard's "Pending Approvals" by default. Toggle public booking off any time in Settings.

Something is broken

Email us with: what you tried to do, what happened instead, and the time it occurred (so we can find it in our logs). Screenshots help.

Reporting a security issue

If you believe you've found a vulnerability, please email support@litsaitechnologies.com rather than disclosing publicly. We aim to acknowledge within one business day.