Terms of Service
Last updated: 3 May 2026
Welcome to Kleinora, an appointment management platform operated by LitsAI Technologies (support@litsaitechnologies.com). By creating an account or using the service, you agree to these terms.
1. The service
Kleinora provides a web-based platform for businesses (mainly in Greece) to manage appointments, services, staff, and customer bookings. Features include public booking pages, calendar views, invoicing, and subscription billing via Stripe.
2. Eligibility
You must be at least 18 years old, legally capable of entering into contracts, and authorised to act on behalf of any business you register. The platform is intended for legitimate appointment-based businesses operating in compliance with applicable Greek and EU law.
3. Your account
- Provide accurate information when signing up. Outdated or false info may cause us to suspend the account.
- You are responsible for keeping your password confidential and for everything that happens under your account.
- One person, one account — don't share credentials. Add team members through the in-app invitation flow.
4. Subscription and billing
- We offer a 7-day free trial when you create your first business. No card required to start.
- After the trial, the standard rate is €50.00 / month per business, billed by Stripe. Discounted rates may be applied for chain operators or special arrangements at our discretion.
- Subscriptions renew automatically each month until you cancel.
- You can cancel at any time from the customer portal. Access continues until the end of the current paid period — we don't pro-rate refunds for unused days.
- Payment processing is handled by Stripe. We don't store card numbers; see Stripe's privacy policy.
- For Greek B2B customers, we generate compliant Greek invoices (Apodeixi Parochis Ypiresion / Τιμολόγιο Παροχής Υπηρεσιών) when your business profile includes a valid VAT number, legal name, and tax office.
5. Refunds
Subscription fees are non-refundable except where required by law (e.g., the 14-day right of withdrawal under EU consumer law for consumer customers, where applicable). Operator (B2B) accounts are not entitled to consumer-style withdrawal. If you believe you've been charged in error, email us and we'll review.
6. Acceptable use
You agree not to:
- Use the platform for illegal services or activities
- Attempt to access other users' accounts, businesses, or data
- Interfere with or attack the service (DoS, scraping, bots, credential stuffing)
- Reverse-engineer, copy, or resell the platform itself
- Spam your customers using the platform's communication features
- Misuse the public booking page (e.g., mass-creating fake appointments)
We may suspend or terminate accounts that violate these rules.
7. Your data and content
You retain ownership of all data you put into the platform (business information, customer records, appointments, services). You grant us a limited licence to host, process, and display this data solely to provide the service. We do not sell your data, do not share it with advertisers, and never use it to train AI models.
For booking customers' personal data, you are the data controller and we are the processor. You're responsible for telling your customers how their data is used.
8. Service availability
We aim for high uptime but do not guarantee uninterrupted service. Scheduled maintenance, hosting issues, or events outside our control (force majeure) may cause downtime. We are not liable for lost bookings or revenue caused by service interruptions.
9. Disclaimers
The service is provided "as is" without warranties of any kind, express or implied, except those that cannot be excluded under applicable law. We do not warrant that the service will be error-free, that bugs will be fixed within any specific timeframe, or that the service will meet every business need.
10. Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising from or related to the service is limited to the amount you paid us in the 12 months immediately preceding the event giving rise to the claim. We are not liable for indirect, consequential, special, or punitive damages, including lost profits, lost data, or business interruption.
Nothing in these terms limits liability for fraud, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.
11. Termination
You may delete your account at any time from your account settings. We may suspend or terminate accounts for violation of these terms, prolonged inactivity, or non-payment. Upon termination, we will retain certain records for legal compliance (see Privacy Policy) and delete the rest within 30 days.
12. Changes to these terms
We may update these terms occasionally. Material changes will be announced by email and on this page. Continued use of the service after changes constitutes acceptance.
13. Governing law and disputes
These terms are governed by the laws of Greece. Any dispute will first be attempted to be resolved amicably; failing that, the courts of Athens, Greece have exclusive jurisdiction. EU consumer protection rules giving you the right to use your local courts are not affected.